I told Jill I would like to be able to talk to her like I can talk to everyone else. She reads, writes, watches shows on the internet in her foreign lanquage. She told me that she is going to talk to her family in her foreign lanquage but that is just a flimsy exscuse. Really, she does not want to improve her english. I just have to accept that.

Denthead called his dad finished faxing his paperwork. At least he is buying a house. Got suizq her flu shot. Take billy ray to the school district tomorrow. He will be tested by an occupational therapist for his fine motor skills. He is 3 and not talking. Suziq is 10 months and babbling. She is so adorable.

The new landlord wants to rent to someone else. Just return our deposit and go away.

Now that we paid a deposit and filled out a bunch of paperwork the new landlord decided to look for a new tenant.

This customer sounds like a pissed off eyore from winnie the pooh. Starts off with all the id info then a long explanation of the problem. since he threw the id at me I did not catch it so I have no idea who he is. Every time I ask a question I get an angry sullen answer. It increases my anxiety so I have to move the ear phones so eyore does not upset me. Alot of grunting as the person moves around the boat. Then the female passes me to the male. I have to extend the call until I reach the magic point where they wont QA the call at random. Then I will see if the tech solution worked. It did'nt. I will pawn this off on a tech. Rude people that are agressive get the shortest path to the end of a phone call. I had a call yesterday for 10 minutes I say sweetly please press button x and tell me if the red light comes on. The person says yes and then nothing. I ask if they are doing it and they say yes and then nothing. I then repeat my request and the process continues. Eventually the person hungup. 20 minutes of that. Just enough conversation to keep me on the line while they did whatever.

I just made up a plausable sounding answer to a tecnical problem. It is not in my job scope and based on past examples. Any troubleshooting between the boats tech and gears need to be handled on site. Not over the phone because the person does not want to pay labor. So I just made up a plausuble answer and refer to manufacture.

It feels like I go thru my day just going thru the motions. I am just empty inside.

Our CEO says we need to find the " right fit " customers. Is that corporate for tryin to avoid deadbeats. Isn't that what i was doing. It reminds me when my supervisor told me that I should never self-initiate a training module she assigned to me. I should always ask. which is cool but the just the phrase " you should never self initalize blah blah ". Follow orders. I can understand that. It just seems like ......

My QA I failed was because I did not offer to go seek out the info for whether the person was in collections or not. My day is long and I try to minimize the call length.

He then messaged me can he borrow 10 dollars. I never have cash. He then message me he wants pancakes. Instead of jumping forward and offering to buy him breakfast I IM him what was wrong this morning when we got in the elevator. He was mad because he had percieved I had slighted him. I was anxious because I percieved he was mad at me manipulating him. I then went and ordered pancakes for him. Enemic had already ordered pancakes already. Std im me not to make things difficult. I had IM him and said i already ordered him something. He then got his breakfst and got me a refund. Later, he told me he was mad about what I said in the elevator. i was going to give him his lamb back but took it home. It will probably end up in the trash. ** He just asked me how was the lamb and I said it was great. He looked happy. Normally we talk all day but I deleted his phone number, email and text megs from all my devices and accounts. I have a problem relating to people so I am going to have to set some boundaries and filters for better interaction.

I felt serious stress thru the day because i had thought I had made him mad for a completely different reason. The week before I had instant messaged him if he would buy me breakfast. He said yes. He then had me go to the breakfast place on my break and order my order and then he wanted 2 orders. I ordered him only one because I thought he wanted one INSTEAD of the other and he wanted both. He then bought me breakfast. Thru this act of manipulation I felt so guilty. He was non-plussed by that but was extremley angry I had slighted him in front of his new girlfriend.

Std and enemic ignored me when they came in this morning. I did not eat the lamb he cooked me because it is tainted by my negative emotion. Std will stop in a doorway and let me pass to hold a door open. I normally make a good natured joke about it because I am normally carrying a packback and other detritus. It makes getting thru the doorway arkward. Well, we all came into work together and he stopped in the doorway of the elevator and it was arkward to pass him. I said what have I told you about stopping in doorways. Enimic defended him by saying that there is a sensor there. I was good naturedly joking and understood and that made Std angry.

Std cooked me a lamb. I angered him today and it stressed me out. I am so brittle because of my home life.

My failed QA hinged on call I had from a previous customer a year ago that wanted a SIF letter for an outstanding account that was not paid.

Hearthurmur just walked by and i stood up and pretended like I was looking at him. Then marrry walked by and smiled at me.

I got the idea for cospro after watching the offiec. I can imagine how much fun it is to do that show. The unpopular and mean one Dwight brings in bagels to " earn " favors to trade in to bump off his nemisis. I had the exact same thought. Not so bluntly but in the same vein. What mext I think up the same thing as Wil e coyote. I was thinking about the comment marrry made about me trying to intimidate my coworkers. when I get a lead tech on the phone thru the escalation line then I stand up to see the person I am talking to instead of having a disembodied voice on the phone. I want to put a name with a face. I was joking with heartmurmur and he was giving me a hard time for standing up because he is like 10 feet from me. Marrry said I stand up to try to intimidate the techs. Not true. I am just chronically unhappy and angry and bitter. Other people just pick it up. I thought about bringing in donuts just to be nice to everyone. Today Loser brought in donuts. She gets reimbursed by the company. I would not.

Cosplay
Dress up like somehting and play.

Cospro
Dress up and go to work like you are playing work.

I totally failed a QA. The person was shutoff for non pay. Telling me they would go to a competing service if we did not want that persons buisness. I was nice and professional but I could tell that it was a lost cause. The person wanted to know if they were in collections. I query if they have a collections later the answer was no. I advise that after a period of time they would go to collections. The person wanted a settled in full letter. I can't provide that. I can provide proof of payment but not a settlement letter. That was a total fail. That one call is not indicative of my day of the work I put in. It seems like my employer is able to chose the absolute worst calls from my day and then pick them apart. sigh.

Had a team meeting. The whole tream. I sat beside stinky grandma who is more cranky than usual and Ilean. Ilean was so bored she was reading the back of her scratch paper.

Denthead called me and he is getting closer to closing on house. He got a gift from his dad. His dad then had to show documentation like bank accounts. The dad was very unhappu giving up his personal info.

Now they are more distracted. Better?
Morons with wireless headphones.

Loser had the supervisors and lead techs have moved to wireless headsets.

Somebody tore a bathroom door off the hinges. Management acts surprised when these things happen. When you have these many people living on a certain income. In a high stress environment. I see this kind of stuff in other call centers.

We've got glitches in the payment center bitches. Since that is what I do all day that is a problem. Everyone is in a tizzy. " Helped a and at the end I have to ask if I can assist with any other problems of the sea. The lady was no thank you, bye bye, see ya and interrupting me. So I started using the same fake snob bye bye, so long, etc. I fake a scottish accent sometimes at work when talking to my customers and this was my first person with a scottish accent. Her husband had died at sea. So be nice and let me help you. Don't be mean and make me be sarcastic. Called in like she did not know what we charged her for and why? It is a stuff transponder not a person transponder. Who knows in the future. I am behind in my training modules. Ilean is doing one.

Actually spitfire and broadband are just talking to the call center hotties. Still asssholes

Billing dispute call. I do apologize that the billing is correct but does not match what you think you remember. You can cancel and anytime and it would be my pleasure to cancel your account. The sales person lied to you or you just don't remember how much it costs. Or you are a liar. You are probably a liar but I have to apoligize anyway because my employer says so.

I am drinking sodas again because I enjoy them. I plan on drinking water to because I need to balance out my intake.

We took BILLY RAY OVER to the school district to begin have his talking tested. They said we need to have his fine motor skills tested. Jill always downplays to other people how much foreign lanquage he hears but between her mom and her that is all he hears. Even from me and tv don't equal out that much foreign lanquage

Std and his girlfriend enemic are sitting in break room. I give some advice. Std sends me a IM. " Please don't tell me what to do in my relationship, but the advice is also appreciated "

All the supervisors and grownups are having a meeting. I wonder if they all share the sme crack pipe.

I smile really big to spitfire and braodband and think Fuck you guys

They then go over to Mrs Evil and actually talk to her. Maybe he just said Hi to me to identify me.

Spitfire is walking around with the new tech supervisor braodband.

Spitfire my old supervisor just walked by and waved to me. His review of me so was so bad. He called me arkward. fucking asshole

I need to be able to be myself around her without being afaid of her nagging and yelling, etc. I am tired of being so miserable. I was so sad yesterday because I will be happy. Then have a non stop argument with Jill about some dumb bullshit. She will ask some question. I will start to answer and then she will go on some endless tirade that never stops. I will cower under the relentless bullshit and change whatever the hell I am doing that is not pleasing her.

Jill is the queen of behavior modification. I am even afraid to talk on the phone around her.

Grand collision of fail and moron. Or this could be the best a call center can be. I turn down the sound and move the ear piece so I hear an angry murmur. I took the fuzzy cushion off the ear piece so It would lay flat on the side of my head. So when I move it it will stay in place,

These people are starting to annoy me. To do what I would. Well first when I don't know something I make it up. That way there is no funbling to look something up or arkward bullshit while some lead tech can't find thier ass with thier own hands.

Billy ray so actively ignores his sister. She then so adores him. It is so funny.

It is so frustrating to be married to someone who's language is first and english is second.

We got monitors everywhere showing all call stats. They don't have a stat for how long you have to talk to somebody to get something accomplished.

I am a bad guy who enjoys being bad.

I read Seth Godwin and Penelope trunk. I have problems implementing anything at work. I am a bad guy trying to be a good guy. I am miserable.

My spouse has changed the way i operate and act. Jill always questions what I do and and how I do it.

I brought a folder from home to organize my work stuff. Yeh for me. I cant change the way my spouse thinks. I can't change the way my spouse thinks or acts.

I aint changing shit

New payment system. Came in and made sure I knew how to login and at least some knowledge how to use it. Stinky grandma and juliet helped me. Later, loser had a small pow wow with 2 other coworkers for a useless uninformative refresher. Moron.

He really likes books and magazines to look at. He is 3 now. Everyone says how cute he is. I agree.

I am taking billy ray to have his ears cleaned out from ear wax. Tomorrow we will take billy ray to have his first hearing screening. He passed it when he was born.

Just watched the movie
Waltz with bashir
I got no historical context for the film

Last customer wanted to know shipping routes. Not only not my job but in no way related to my company main business. Looked up chart anyway and it seems like that was the wrong answer person cussed me out. Why cant I learn not to go out of my way for people.

Sales calls feel pointless. How friendly and efficent can you be to promote the product. I am a phone whore

Just be a jerk from the front instead of waiting until I can complete something RIGHT FUCKING NOW

asshole Dependent

People are so sweet until they figure out you can't do somehting for them and hangup

People that are foreigners seem to be more pushy and demanding. It is always on the wrong topics. Like on installation timing and the price. Cant do shit about either. However where these things are when the satellite hits. how far out of range. How durable these are? People never ask and are offended if I try to let them know what is going on.

Technology is not benign. Ask the guy who wrote guns,germs and steel.

I read in a book that the germens used a early card punch machine to keep track of everyone they wanted to get rid of.

I write this while I am at work. Eventually, the compnay will invest to be able to capture everything. I know it already exists but being able to record data and sift it is two different things.

Maybe good relationships come first before everything else. I detest trouble shooting. It goes on forever. 1500 different permutations of everything. Whatever makes the person happy and end the call. Does not matter what happened or what troubleshooting steps happened. If it works great. If the custmoer thinks it works great. If it works but customer not happy? It depends on the company guidelines and what QA says. The company pays my paychecks.

God I just dont care. This person started telling me this long complicated story with all these different kinds of variables. I have no account to even start to connect to any info.

I have this customer telling this long story about some problem and I am writing this.

I took a vacation day after Halloween. Jill is really no fun.

Risingstar just fixed my second monitor.

since I came back from vacation my second monitor was not working.

It seems like I am always dealing with a high stress load.

King dong said if he was laid off he would be at the fast food place across the street being the best fry guy he good be. He stresses he started as a rep. I think he is a liar. I would like to believe that people start at the bottom and work there way up. Normally there is some kind of feeder for a system and the csr floor is not the feeder.

I lay awake at night because I am so miserable.

When I am engaged I am happy. When I interact with jill I am not happy.

I am so miserable. It just shines from me. It occurs when I am around Jill.

I am supposed to go treat or treating with my kids. Jill has a witch hat and she bought me a mask. This is my favorite Holliday.

Normae rae is so literal in how she interprets reality

I told normae rae that a movie was in that case. I ask her if she would have looked in it and she said no. I laughed and thought that is just like her so literal.

I send billy bob and normae rae some movies by dvd. I mailed them the movies we had owned and watched. One of the movies was in a robot tax dvd case.

I sit here and match Role Models and jill talks on the phone in her foreign lanquage. She is very good with the kids. Excellent mother.

I come home and send the deposit for the new rental. I come home and eat. The kids eat. Jill then eats and watchs foreign tv on the computer.

King dong came to the meeting. He is dynamic and good looking and full of good cheer. He also likes to remind employees that they can be terminated if they are not happy.

King dong never showed up. Loser took over the meeting.

We are still waiting. The whole department is just waiting. Stinky granny is sharing her kids photos with ilean.

I have actually been working on one of my training modules. It is actually really good. Most of them fucking suck

We are having a department with king dong

I watched a movie called role models. watched half so far. very good for this type of movie. Mean spirited can be fun.

This time I am just going to take what they tell me and incorporate it into my job. Just do what they tell me.

Normally I get all frustrated and curse QA.

I was a little frustrated because I was trying to be perfect in all statistics for the month.

I had forgot that I had passed only three so naturally in my email this morning was a email with my failed QA call in it.

She thinks that QA scores are a real indication of my work quality. I think they are ridiculous

I told Jill I had passed all four Quality assurance calls this month. My first perfect month in a while.

It is the firemans birthday today. He sits on the end of my row. We get along ok.

All my emails are still there. Princess did not delete my data

blah blah blah disgruntled. complain. general maliase. Malaise is not good on a sandwich

Best xmen movie by far. The american govt sponsor evil bad guy with my tax dollars. Best villian next to lex luthor. They should do a green goblin adaption where he acts more like a crime lord. Green goblin versus joker would be cool. More crazy joker empire versus green goblin with a eco bent. My favorite comic ever Punisher war chest. The series all about weapons.

Watched xmen origins wolverine.

Those were all the emails I use for work. If I would have just told the customer the coordinates then it would have led to many more questions I don't have the answer to.

When princess erased the email she erased all my emails in my system

No one thanks me because I noticed it

princess had to delete the data from my computer.

I explained tenaka would call the custmr back with the coordinates like she is supposed to.

Tenaka email me the coordinates. That is a no no. Grabbed risingstar and he alerted skeletor.

Then the second time she told me she would email the coordinates. If at any point I would have tried to make people do thier jobs I would have had a problem. Confederacy of dunces.

The first time she walked over she said the lost bag was in the gulf of mexico. Well, the custmr wanted an exact gps data. Of course.

So three times in total I tried to transfer the call.

I called over to the senior techs twice and once the person was unable to transfer and the next time scarecrow told me tenaka would walk over here.

After I updated the customer I could not go back to Tenaka.

I waited and waited and asked loser if i went back to the custmr to give them a status I good go back to que for second tier persoanel the person has to talk to.

I have to send this to a senior tech only they have access to that info. I put the customer on hold and transfered them to the second tier lead tech.

Got a call and a custmr wanted to know gps info.

roids apologized after he sought me out. maybe everything is cool

I probably would not even mention it but the scathing review I got from my former supervisor yesterday combined with that comment.

They are going to run this by rising star and ask him

Basically I dress work appropriate. I don't want random statements from a coworker about the way i dress.

They advise me they will address it. I will see what the blow back is.

I brought loser and princess in and made my case for why roids is bothering me.

I tried to befriend roids but have seem to fail to bring myself into his good graces. Maybe I am just minconstruing the situation but it feels like he is ridiculing me.

Well he has called me out several times for what I am wearing, etc. I will be the butt of jokes but ridicule is tiresome. If it was every once in a while or if he just hated me that would be different.

When I got off work roids yeLLED AT ME
making fun of the clothes I was wearing.

When I got off work Mrs Evil and roids and tard were in the smoking pit where we park our vehicles.

She wins the political battle my being young and good looking. She was standing outside with roids when I got off work.

It is funny because i have remained in place and mrs evil has seem to prosper.

In the paragraph before that he says I appear to be arkward when I talk to my coworkers and give the perception I would rather not have to deal with people.

Spitfire critique shows me to be overly sensitive and emotional and took my coworkers actions personally. Well, that is how they were meant.

When I got off work yesterday roids and mrs evil were outside talking to tard.

My last supervisor spitfire I liked alot. He wrote such a negative review of me. Maybe he thought it was better than somehting else or out of spite. Who knows?

He also wrote " this frustration translated into behaviors that hinder any consideration for opportunity "
Again I work in a call center.

Spitfire said I am capable of being a top performer but struggles for self motivation. He is often frustrated because he can do better but does not have the patience and consistency in his performance to do so.

Risingstar is at the front of the call center looking bored. He just greeted tard.

I showed tard how to go thru the training modules faster. He is the other guy that got promoted before me.

Mrs evil is now working the front desk. she stained my work record

roids is having a party and I always want to be included into the cool crowd. He invited tard right in front of me.

Roids is meeting with skeletor.

So it is going to look into it. We are having my monthly plan to gauge my performance. I just agree with everything loser says.

IT says thanks we are looking into it.

IT says nothing wrong. I sent a screen shot to princess. I sent a screen shot to IT.

Out of 41 calls only 32 had comments. Well I make sure I comment every ticket. I told my supervisor loser that I made sure to comment every call since last month. In her tiny mind she has to repeat I have a low ratio. Well. No shit

I am now posting using my peek. I beat IT by about 30 seconds in closing my ping.fm window. IT maybe can see or can't see I closed my social media we are not supposed to use at work but at least I play the game as best I can.

I have IT working on my computer remotely trying to find why my comment systme is not working.

Performance improvments suggested by my favorite manager so far that has stabbed me in the back. His name is spitfire. He suggests.

I give inconsistent performance on my quality assurance.

Basically saying I over reacted to the incident and took the situation personally. Which is what I do when someone attacks me personally. My current supervisor has no knowledge of it and I just said I have no comment.

It does have a review from my last manager from a long time ago. He references my negative interaction with Mrs evil.

No I am not micro managed.

princess just instant message me.

Have you went to your break yet?

Denthead called me. He said his dad gave him some money for the down payment on the house he is trying to buy and his dad has to submit the paperwork.

Didrean is dressed with a wig or maybe extensions. She is a white girl with black and white dreads. She is one of the people that got promoted instead of me. There is no officially celebrating Halloween but my co-workers dress up every day. I know I have made that joke before.

No matter what you think of my writing I am writing. I am writing about the only thing I am an expert in. My job suckiness and my family.

I just agreed to everything they said and signed my name. A tiny raise and no real info. I can't pull any meaning from this job. Hence I started social networking.

I HAD my annual review with loser and princess

So I am keeping track of them in an email that I will send her. My comments are down for the month. I submit commnets on every call so how can they be down.

Well, now the problem has started again and after sending a screen shot she wants me to keep track of it. That means don't bother her.

This morning princess told me to take a screen shot of the error but the system worked awesome and she closed the ticket.

It is supposed to give me there info and auto populate my info so when I save it the number of cooments I saved in the system are in there. That is part of my quality assurance process.